1. Information We Collect
Personal Information:
- Name, email address, phone number
- Shipping/billing address
- Payment information
- Business details (GST number, company name)
Technical Information:
- IP address, browser type
- Device information
- Cookies and usage data
Commercial Information:
- Purchase history
- Product preferences
- Customer service interactions
2. How We Use Your Information
- Process orders and deliver products
- Provide customer support
- Send order updates and tracking information
- Improve our products and services
- Send marketing communications (with consent)
- Prevent fraud and ensure security
3. Information Sharing
We share information with:
- Shipping partners (delivery services)
- Payment processors (secure transaction handling)
- Legal authorities (when required by law)
- Service providers (website hosting, analytics)
We do NOT sell your personal data to third parties.
4. Data Security
- SSL encryption for all data transmissions
- Secure storage of personal information
- Regular security assessments
- Limited employee access to sensitive data
5. Data Retention
We retain your information for:
- Active customers: Until account deletion request
- Order records: As required by Indian tax laws
- Marketing data: Until consent withdrawal
6. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Delete your account and data
- Opt-out of marketing communications
- Data portability
7. Cookies and Tracking
We use cookies for:
- Shopping cart functionality
- Website analytics
- User preference storage
- Login session management
8. Third-Party Links
Our website may contain links to:
- Payment gateway websites
- Shipping partner sites
- Social media platforms
We are not responsible for their privacy practices.
9. Children's Privacy
Our services are not intended for users under 18. We do not knowingly collect data from children.
10. Changes to Privacy Policy
We will notify users of significant changes via email or website notice.
11. Contact Information
For privacy concerns or data requests, please contact us using the information above.